Our Return Policies

Return & Exchange Policy

Because many of our items are made just for you, please review our return policy carefully before placing your order.

Custom & Personalized Items

  • All personalized or custom-made items are final sale and not eligible for refunds.

  • If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue so we can make it right.

  • Personalized items may be exchanged for store credit at our discretion.

  • Requests related to custom items must be submitted within 30 days of delivery.

Non-Personalized Items

  • Non-personalized items may be returned for a refund, exchange, or store credit.

  • Returns must be requested within 15 days of delivery.

  • Items must be returned unused, undamaged, and in their original condition.

  • Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Damaged or Defective Items

  • If your order arrives damaged or defective, please notify us within 7 days of delivery and include clear photos of the packaging and product.

  • We will gladly offer a replacement, repair, or store credit depending on the situation.

Non-Returnable Items

  • Personalized or custom-made products

  • Items damaged due to misuse, improper care, or normal wear and tear

Additional Notes

  • We do not accept returns after the stated timeframes.

  • Store credit has no cash value and does not expire unless otherwise stated.

  • Colors may vary slightly due to screen settings and handcrafted processes.

If you have any questions or concerns, please don’t hesitate to reach out—we’re always happy to help.